Blog posts

Blog #5: FEMA – How To Handle Being Highjacked By Your Emotions

All of us sometimes get so angry or frustrated or anxious or otherwise emotionally out of whack that we can’t seem to focus on anything else. Here is a relatively quick way to deal with such situations.  It’s called FEMA, appropriately enough, like the Federal Emergency Management Administration. FEMA is

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Blog #4: If you want the truth – give them options

Sometimes when you ask a question, you know an honest answer might be tough for somebody to give. Perhaps it’ll be embarrassing for one or both of you, or critical, or not politically correct. You worry that, to avoid awkwardness, they may not give you the full truth. Plenty of

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Blog #2: How to Communicate in a Crisis

In the early days of the coronavirus pandemic, when there was so much fear and turmoil, a friend forwarded me a letter written by their CEO. It was an attempt to calm and fortify his team, and my friend found it profoundly helpful and supportive. This email inspired me to

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